By Swati Bhat
MUMBAI (Reuters) -Financial technology and data provider LSEG said on Friday it had resolved a technical incident that affected its Indian foreign exchange trading platform earlier in the day and was investigating what had happened.
“Due to a technical incident that impacted some of LSEG’s client authentication services, some customers experienced issues accessing FXT, impacting their ability to trade on FX Matching between 06:33 GMT and 07:03 GMT,” LSEG said in an emailed statement.
“The issue has been resolved and normal service restored. Root cause analysis is in progress,” it added.
A source had earlier told Reuters that the Reserve Bank of India (RBI) was seeking an explanation from LSEG about an outage in the spot foreign exchange market.
Speaking on condition of anonymity as the matter was sensitive, the source said the central bank “has sought a root cause analysis of the issue. Whether standard operating procedures were followed and a business continuity plan was put in place when the system went down”.
“They are keen to find out if the issue was due to a system failure or some human error,” the source said.
RBI did not respond to a Reuters request for comment.
Six traders said there was a system outage for about 10 minutes on the spot dollar/rupee trading platform during which they had been unable to transact.
LSEG said earlier on Friday that all indices compiled by FTSE Russell, which it also owns, were hit by a technical issue that prevented them being published for forty minutes.
LSEG is among the few entities other than banks that is authorised by the RBI to operate an electronic trading platform, or ETP, for transactions in the spot foreign exchange market. It is part of the London Stock Exchange Group.
Thomson Reuters, which owns Reuters News, has been a shareholder in LSEG since 2021. LSEG also pays Reuters for news stories.
(Reporting by Swati Bhat, Additional reporting in London by Alun John; Editing by Jon Boyle and Catherine Evans)